Overpaid payment
1. If you have overpaid us, we will automatically refund the balance to you inside your parcel. Please contact our customer service if you want to add your balance into account as credit that can be use on your next transaction.
2. If your ordered item is out of stock, we will contact you before sending out the parcel, you may request either change other product or refund.
3. If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for re-sending the parcel. Buyers will have to pay us the additional shipping to resend the parcel.
4. We provide 100% return warranty on all products you’ve purchased regardless of the reason being dissatisfaction or a defected item.
5. Unless it is our mistake for sending the wrong item to you or received damage products, otherwise all costs on shipping will bear by customer. Generally we will ask POSLAJU do collection from you to save your time, but if customer request to post back the parcel, maximum RM5 can be claimed.
6. To avoid the warranty being abused, all refund is not in cash form but in exchange with other products unless your ordered item is out of stock.
7. Each piece of our online merchandise items will be scanned through our hand for quality inspection, and the quality marked on cards. However, quality standards are very subjective; minor stain/spots, glue stain, off-line, lint problem are not summed up as quality issues. If you would still want to return, all additional postage cost will be borne by the customer.
8.
| REASONS | Exchange | Postage borne by | REFUND |
| Out of Stock | Yes | N/A | Yes |
| Received defect/ faulty item | Yes | Happy2u | No, only can replace same shoes & size |
| Personal reasons(Eg: Size not fit, minor stain/spots and other) | Yes | Customer | No |
| Defect item informed to customer before sending out | Yes | N/A | No |
9. The warranty is valid for 7 days after customer received parcel, customer must inform us within 3 days after received for any exchange and post back to us within 7 days.
10. Please ensure the item is not used and please retain the original packing and quality card. Any stains, scratches or damages caused by carelessness will not be accepted.
11. To request an exchange, please inform our team through email at lookblossom17@gmail.com or whatsapp at +60134860556 by providing your order number and reasons. We will only approve your submission if your order still covered under Refund & Exchange Policy.