We are grateful for the pleasure of serving you and meeting your needs. We provide friendly customer support to our customers via website messaging and email support and try to respond our customer’s enquiries instantly within business hours. Please do not hestitate to contact us if you have any problem :)
General Policy
1. Products are selling in ready stock & Pre-order. Normally you able to receive your parcel within 2 working days for readystock and 14 working days for pre-order.
2. Most of products are real photo provided to minimize the differences between product and photo. If there is not real photo (using magazine or others photo as reference) it may occur 5-15% differences between product and photo.
3. We support 7 days return and exchange, please read RETURN POLICY for further information.
4. Order will only reserve for max 2 days without any deposit paid. If you would like to do any reservation for MAX 30 days, you may pay at least half of order amount as deposit and this deposit will not refund if the order exceed 30 days without pay the balance.
Payment Policy
1. To pay, you may transfer the amount to us by Online Fund Transfer, Cash Deposit or using ATM after receive a confirmation notice of the availability of the product from our team.
2. After Payment, buyer may inform us via Website comment / Email / Whastapp to +60134860556 by listing the Order Number, Bank Name, Payment date, Payment Amount or attached your receipt by log in to your account>my account>order and attach file on your order
3. If you have overpaid us, we will automatically refund the balance to you inside your parcel. Please contact our customer service if you want to add your balance into account as credit that can be use on your next transaction.
Delivery Policy
1. We will start our parcel packing at 10.30am daily (except Sunday). Your order are able to send out on the same day if we received your payment before 2.00pm
2. We may delay your order delivery without prior notice due to technical or resource allocation problems. For urgent orders, please make note in your order form so we can do our best to carry out a special arrangement for you.
3. If your ordered item is out of stock, we will contact you before sending out the parcel, you may request either change other product or refund.
4. Look.Blossom reserves the rights to decide the cheapest and most effective courier company based on your location and weight of your goods. Please make a remark in your order form if any delivery companies will not reach your location.
5. We only using courier service (no pos register, pos express provided), you will likely receive your parcel within 2 working days.
6. After sending out your parcel, we will inform you of the tracking number by your contact email.
If you are not receiving your parcel after 3 days, please contact the courier company directly.If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for re-sending the parcel. Buyers will have to pay us the additional shipping to resend the parcel.